Do not recommend, would never use again. We received a quote with PetAir and agreed on date that would work to fly our dog. We paid our deposit and then PetAir went non responsive for 9 days. We chased twice in this time and were fobbed off both times. On the 9th day, 15 minutes before close on a Friday, we finally got an email from PetAir that they had just then started on our file and we had to deal with the consequences of their failure to provide service. The lady who answers the phones just says “you’re talking to the wrong person” however none of the agents actually communicate at all. After seeing how this company treats their human customers, I fear flying my dog with them.They have made a very stressful move worse by their complete lack of communication and service.