We immigrated to Cyprus from London July 18th with 3 little girls and our Coco was meant to be coming the day after us, the week we were coming was the start of the English heatwave so Coco’s flight was cancelled, totally understand as it was too hot for her to travel anyway she was rescheduled to come out on the Thursday we got a taxi to the airport as our car still hasn’t come from England, took an 1 hour with 3 kids screaming in the car and when we arrive where we are supposed to collect Coco the agent in Cyprus looks at me and says, we don’t know where Coco is she never made the flight, no one had a clue where she was, I called the agent in England who was equally as confused as us, in the end Petair actually forgot to take our dog to the airport!! How can you forget something like that?! So my girls are crying we’re all so upset and we have to go back home without our Coco, so next day we get a taxi again to the airport and we finally have our dog with us Now my biggest issue is how they have dealt with me since, I emailed to express how upset we all are and after 3 days got an email from a Bini Thornton basically saying it’s a really busy period for them and she offered a very small amount of compensation, I’m sorry I paid £1800 to get my dog to Cyprus and they forgot my dog!!! Bini emailed me on Tuesday 2nd August, I responded the same day explaining how unhappy I am and i haven’t heard nothing back since, I sent her another email on Monday 8th again she ignored it and then finally I sent her another one on the 11th asking her to come back to me and still nothing, and this is supposed to be the most senior manager? If you are thinking about moving abroad or need to get your pet overseas I would strongly suggest you find another agent as once pet air has your money that’s it communication is over