The team member that attended our property was very polite, thorough and informative for the first visit. He identified the way rodents were entering the house, put bait in all of these locations and confirmed when he would be coming back to double check in 2 weeks. He came back to our home 2 weeks later, and I made him aware of a smell in our kitchen that I couldn’t remove with cleaning products. Unfortunately, he dismissed the smell very quickly and said there was no way it was dead rodents - the smell worsened over the coming days, and upon further investigation / cleaning, we found 3 dead rodents. Although I appreciate he could not have categorically stated rodents would not die in our home, he said in the first visit that they were unlikely to, and that the rodents would take bait away and likely pass towards their nests. A little frustrating that my concerns over smell were dismissed with no investigation.