AVOID. I tried to put an order through and it failed. Tried again and it went through. Ended up being sent 2 of the same item as apparently from their end the 1st order was received (I got no confirmation of it). However the 1st item hadn’t been personalised (the order I’d tried to submit included personalisation but they said this wasn’t showing on the order they received). Much easier to return in that case I thought seeing as the item can be re-used by them, so I asked for a refund - they are refusing this. Customer service is terrible, I also wrote to their registered office and the response from them was equally as unhelpful. My recommendation- use a different site for personalised gifts, there are plenty to chose from!