They lie to you, trick you and make an absolute fool out of you. They find an excuse for everything and only make promises over the phone about house problems, you will never get it in writing. Rats in the walls of the house, windows smashed, kitchen cupboards snapped but covered up sneakily, builders having a poo in cement mixers, drinking on site, using my bathroom whilst I was at work (as they had the key to rectify snagging issues - which of course they didn't end up doing and then lost the key to my house) ABSOLUTELY DISGUSTING COMPANY - NEVER ENDING PROBLEMS AND THE STAFF DON'T CARE