I have been living in a mess for 5 weeks since the water burst in my kitchen, at first they were helpful. Took time off to have cupboard, decorating and flooring replaced. The cupboard didn’t arrive, then the next day it did but was sent the wrong one. My kitchen dining room used to look beautiful now it’s a mess with a cold dusty screed floor. I have two free standing cupboards and all our food and appliances are in bags in the garage. Two days was fine to allow the work to be done but it’s been over a week and they expect me to either bring it all back in snd put in cupboards or rummage through bags everyone I want something. I don’t have the time as work long hours. They cannot give me a date for when the work will be done and do not appreciate that I cannot be there as I have to go go work snd my husband works away. They won’t even offer for me to get takeaways or meals out as they say the kitchen is usable. Maybe so but it’s grotty and I cannot get to food as explained. Also the garden since we brought the house has been dug up and redone with bore holes to let the water seep away because it was like a bog. It is still like it and though they say they’ll send someone out, they never turn up. I’m at my wits end. I keep emailing and calling. Either they don’t reply or I’m told managers are very busy and can take up to 5 days to call back. We are all busy. Wish I had taken notice off the reviews before buying. Disgraceful company.