We are shortly having a baby and booked an end of tenancy clean yesterday to make sure that everything was spotless for the arrival. We had two cleaners in cleaning the whole apartment for 4.5 hours. Both my husband and I are 100% sure that there are books and possibly DVDs missing from our bookshelf (one book I was in the middle of reading), we are both 100% sure that we haven't moved them and are also 100% sure that no one else has been in the apartment other than the cleaners. We phoned perfect clean to speak to the cleaners to ask if perhaps they had perhaps moved the items. They came back and said that they had moved nothing and of course denied taking anything. I would love for their to be an alternative explanation than theft but unfortunately there just isn't. I said it should be considered as a theft then and the agency were very dismissive saying that I had no proof and no right to accuse innocent people and that I must have misplaced the items myself. My husband is as convinced as me that we aren't making a mistake here as we would hate to accuse innocent hardworking people and would not do this if there was a potential alternative explanation. Perfect Clean said there was no way their cleaners had taken anything, no action would be taken and that I had no right to accuse them. It is not like I am reporting the theft of high value items (books and DVDs), but it is obviously upsetting and the response of the agency, basically that I am the one in the wrong, is what has really gotten to me. I am the victim of a crime here. Obviously I have no proof but that doesn't mean it didn't happen. We are of course also concerned that other items could be missing that we haven't noticed yet. PLEASE AVOID!!!