Swerve Alice in customer service. You probably spent 40mins on hold, but hang up and start again. She hung the phone up on me when I requested the complaints email and lost her mind when I told her I was recording the call. As I am sure you are aware… In the UK you are not required by law to inform the other party that a call is being recorded…. So why am I so furious. I placed an order with PCWB on Friday for 2 PCs. They said it was next business day delivery. So on Tuesday I called - spent 40mins on hold - to see where they were. I was told they were dispatched, but no tracking was available. I said that’s funny are you sure? I was batted off. So called back Wednesday at 1pm and spent 20min getting through. I spoke to Alice. Alice told me they had been discontinued and weren’t coming. I said I was furious and Alice asked “why?” (I’ve ordered and paid for stuff Friday, expected them Monday, called Tuesday and spent over 40mins on the phone, called Wednesday spent over 25mins on the phone to be told there discontinued – is she For Real?) PCWB has my money, isn’t sending out any machines, my online portal says order received and nothing processing, and special Alice has no idea why I am unhappy. Customer Services is not for her, maybe the warehouse has a spot? PCWB are advertising a machine online, allowing me to purchase and then lying saying its been dispatched. PCWB is this acceptable? When were you going to do something? I have staff here needing to use the machines and PCWB weren’t aware until I called, repeatedly they were discontinued AND lied on Tuesday saying they were dispatched. Appalling – now they are saying it will take 7 days for a refund. So 5days wasted as machines discontinued, another 7 days for the refund - 12days before I can even but from elsewhere.