We placed an order online for a large order. It went through and the payment was taken. We paid extra to pick the date of delivery. That date came and no delivery. We contacted Paving Superstore, who didn't have a clue what was going on. They eventually informed us the delivery would take place 2 days later. Again It didn't turn . Again we had to chase Paving Superstore, who repeatedly blamed Cemex, where the goods were coming from. They eventually got back to us to give another date a week later, and when we contacted them to ask for it sooner, we got pushed back another day. Because we paid extra for the specified date, we ended up with a direct cost of over £2.5K for labourers to sit and wait for it. The real cost has been nearly £6K, as our rental property was so delayed, we lost revenue. When asked what went wrong, we have been told that no further comment can be added and it was our fault for arranging the labourers to be there. Do not touch with a bargepole.... Totally disorganised, and you will be out of pocket by the thousands.