I ordered and paid for 3 plans, all in A3 paper size. One has downloaded in A4 size and no matter how simply I explain the problem they seem incapable of understanding. They keep replying that I have ordered the wrong size and I can re-order but they will keep 30% as a royalty fee. Easy site to use but if you get the wrong thing forget about any sensible resolution because the staff seem to be completely incapable of understanding simple English. Would not recommend purely because of inadequate dispute resolution, like most poor companies this is where they fail