I ordered 2 banners from Partyrama my first purchase, the ordering was really easy and fast with no problems at all. The banners were shipped the same day as the order and I had a ship notification from Fed Ex to say they were en route. However 3 days later I had still not received them. I contacted Partyrama immediately as I needed them 2 days later. The gentleman was unbelievably efficient, apologized profusely, as the courier has acknowledged receipt of them and given my party was only 2 days later he said he did not want me to be without them, shipped another 2 banners for delivery pre 12 noon the following day (the day before I needed them) The banners arrived as promised which I was thrilled about, and the quality of them was fabulous I have had banners before and they have been quite thin plastic material these were not they were really good quality. Thank you for your superb customer service, and fabulous banners, I look forward to dealing with you again in the future