Quite frankly I wouldn't give them one star. I recently sold one of my chairs on ebay and they damaged it in transit. I contacted them straight away. It took them 3 weeks to even respond and surprise, surprise - furniture isn't covered by their insurance (a fact that the staff in the depot never bothered to point out to me!) I have emailed a number of times and they can't even be bothered to refund the initial cost of postage or return the item to me! Today, after countless emails and complaints they make the pitiful offer of £25. That only leaves me £175 out of pocket and I still have to arrange collection of the chair myself. Thanks for nothing Parcelforce - your customer service is an absolute joke! My advice to anyone wanting to send anything - use Hermes!