Suitcase took 22 days to arrive rather than the advertised 4-6 service. Was not advised or assisted with declaring the good (my own clothes) for Australian customs and ended up having to pay for an Australia customs broker and international customs charges $700. Advised by Australian customs services and Fedex that this should have been outlined to me the customer by Parcel Direct prior to shipping as this was always going to be an issue. Very poor customer servie since then and advised by customer care that they dont have a policy for applying directly for a refund alongside rude staff on the phone Would absolutly not recommend using Parcel Direct