Absolutely shocking service and terrible customer service. Have used this company twice and both times my parcel was lost. The first time I chased and chased for updates and there was no proactive communication. The box could not be found so I had to send a replacement. They eventually found the missing box and delivered it to my customer as well as the replacement. I decided to give them a second chance and used them again and the exact same thing has occurred. My box has disappeared, nobody can tell me where it is and Parceldirect are no longer even replying to my emails. My customer is messaging me continuously for updates and I cannot tell him anything. No proactive communication from Parceldirect and shocking that they are now ignoring me completely.