On 22nd of Dec I paid for my parcel to be delivered to family in Donegal the estimated delivery date being 24th of December Numerous emails and phone calls later today on the 18th of January my parcel still sits in my hall I am totally frustrated with the parcel direct service and GLS which is company that was supposed to be collecting the parcel I have given them every opportunity to resolve the situation before I posted this My message being beware Parcel Direct in my experience hasn't fulfilled its obligation to deliver my parcel Customer service was very poor My advice is don't take a chance as in my experience they provide a terrible service I have cancelled my delivery today as I just couldn't wait any longer