Absolutely awful. We sent a wooden garden table with them. Packaged well and fully insured for the £226 cost. It arrived in pieces, looked like it had been dropped off of the back of the lorry. Awful customer service on live chat. Apparently the whole of the complaints department is 1 lady called Asha/Asa who seriously lacks any kind of customer service skill!!? It took a very very long time and a lot of emails for them to deal with my claim. Even then they wouldn't pay the full amount. We had 3 options given to us, none of which were a full refund. Disgusting. Will absolutely NEVER use them again. I wouldn't trust them not to break a feather pillow.....