Absolutely, it's a big fraud. My order number is P2G114425256. First of all, their website is the worst one. The tracking doesn't work, and there's no real-time data. I chose the Personal option and sent some student items, such as books and clothes. However, they returned the parcels without giving me any reason why they sent them back. They charged me £370 and said there would be no refund. They didn't even deliver it and collected and returned it the next day. 2 parcels value around £40 but i did pay £370 because there are some important half-written notes etc. DHL/Parcel2go won't tell you upfront that we shouldn't send clothes and books.