I bought six mature standard trees plus compost, stakes and feeds this year from Paramount, total order value approximately £2,500. The trees are as described, in good condition and were carefully and competently delivered. Contacting Paramount is a weak point: the phone was never answered in about a dozen times of trying and return of left answerphone messages was slow. Email seems to be the best method of contact though this too doesn't always get the quick response one needs for advice. The advice is first-rate; I simply suggest you carry a phone around and take it in turns to answer it. Simple: I've done it for years. The supplied wooden stake posts are much too wide a diameter, 5-6cm, to get into the ground. I ordered twelve from Paramount, which I carefully pre-stained green, now redundant. I wish I had not bought these from you, a waste of money. Tom's video notion on your site of knocking them in with a mallet ("..a mallet will do..") is fanciful. Even pre-drilling as I did with a long 20mm masonry drill I could not get these in more than an inch or two below the dug out hole. My solution, which I recommend to customers, was to buy steel fencing posts from Wickes. They are a perfect size for the masonry drill (which takes care of obstructive small stones and roots in the ground), come in 2m and 1.5m lengths and are nicely painted black. They are straightforward to hammer in and provide discreet and firm support. Customers should note that the Ligustrum japonicum trees I bought had been potted with supportive wooden blocks which made removal of the pots prior to planting difficult. Don't waste time as I did trying to prise the pot off the rootball; the blocks will have swollen jamming them against the pot and they are stapled to the pot wall anyway. Just sacrifice the pot by cutting it off the rootball with heay duty secateurs. Overall, though there are some improvement points which I think Paramount could make, the trees now in a fortnight look excellent and I hope they will flourish with my planting and after-planting care.