My rating is both in terms of the product and the customer service received (or not received) from the Company. After buying some coloured linen within 3 days we noticed staining on the pillows - we've never had this before in over 30 years of buying linen. We washed the cases in line with the instructions and the stains remained. We attempted to contact the Company and it took 4 tries by email and 2 calls to get the Sales & Marketing Manager to speak with us and when he did he was extremely rude and abrupt. We were told we should be washing the linens at a higher temperature and using stain remover - if we had known we had to use a stain remover every time we washed them we of course would not have bought the items. And washing them at a higher temperature we felt may shrink them as they are already quite small. We tried to resolve this issue multiple times with the Company, and not to have to leave a review such as this, however they have made things very difficult. Not sure if the product is faulty, but the customer service certainly is. We are now attempting to ask for our money back as we are unhappy with the item but they will not respond. I could not recommend anyone use this Company or their products.