All of the the ratings shown under merchant metrics for shipping and delivery and customer service are not accurate to my experience. My order was supposed to arrive by yesterday and when I called several times I finally got someone on the phone who said my order was actually shipping yesterday, was being send next day, and that I would have a tracking email shortly. None of that has happened. I have not received my order, I have no tracking information, and I can't get anyone by phone, live chat or email to help me. I would NOT order from this company again. The stress of not having these special gifts in time and the dealing with the complete lack of customer service is not worth it!!!