These diaries are beautiful on the outside, and I thought it was great they could be customised - seemed too good to be true! Unfortunately this was the case. The very first time I used mine the ribbon fell off. I was disappointed that this should fall apart so quickly! On top of this, my order took over a week to be sent, with no communication about this. It turned out it had failed quality control initially, and had to be done again. It is great they are checked, however I was disappointed to receive no communication until I asked about it. I had looked at many things I would like to buy from this site, but unfortunately do not think I will be ordering from them again.