I ordered a planner from Papier to be delivered to the states. Shipping took a while, which I expected. When the package arrived late, I opened it to find that the contents of the journal were upside down and backwards. My husband, a book maker, was able to fix the journal, but I asked for a refund. The company could only make a 25% refund or 25% off my next purchase, but they offered to send a new journal. How is a company able to send a replacement but not a full refund? The email communication went on for an entire week with no real solutions made. So we spent money to fix a product that was wrong, and no money was sent to fix it.