Having used papier for photo books in the past, I used it to make a photo album for my dad’s upcoming 70th. The album arrived with about 20% of the photos rotated and stretched. When I reached out to customer support to have the issue resolved, they told me it was an external problem out of their control and only offered me a refund not a solution. I went back to them a few times trying to suggest another resolution i.e. if someone could fix it manually for me, if they could help me find another printer so I wouldn’t have to start from scratch. There was absolutely no customer support in this regard - it was like talking to a brick wall. I had spent roughly 10 hours preparing the photo book. I’ve since had to use another company to prepare a replacement, spending a significant amount of time to do so. I found this experience very disappointing, and won’t be using this company again. I’m still seeking a refund.