So disappointed with my experience at Pall Mall. My coordinator left me a voicemail wishing me luck for my op quoting the wrong date (two days early) which meant me having to call up and check i had the correct date booked in, she seems to have ghosted me since then returning none of my calls about booking my 6 weeks follow up - despite constant promises from reception she would be returning my calls. For the surgery the results are mediocre at best and there seemed to be a lot of tension between the surgeon and the assistant which was extremely awkward as they bickered behind me. When I was first shown my ears I was speechless and not in a good way from what had been done, meaning the surgeon then had to get a marker pen and a piece of tissue to draw what I wanted - this seriously should have been understood before taking the knife to my head and creating the wrong result. The symmetry was then checked my one of the nurses leaning over me and having a quick look - I really think the surgeon who has done the work should be checking his own symmetry. I tried to book my follow up to be told the January slots were full and I would be called when Feb availability was open - it’s now 31st January and yet again I haven’t been called back despite me calling at least three times trying to book in. Cannot believe how much I am actually paying for this service and totally regret going with Pall Mall