Terrible insulting service Collection date was 4/4/14 I took the day off work and no collection was made I phoned headquarters and they said collection was 8/4/14 which was a lie, and made me wonder if I had made a mistake but I checked and have a screenshot of the order it was the 4/4/14 to be collected Now it is 6/4/14 still not collected the recipient is not happy, I am out of pocket by taking a day off work and to top it off you send me a "review after the order has been completed" and it's not been collected yet!! If you turned up and I was not in you charge £15 for the few minutes inconvenience, which is fair enough. I took a day off work and have had the worry and emails to the buyer over the weekend. so I would expect the collection to be made on Monday and delivered next day and a refund and a days wages that's only fair You say you want to provide a service you would like to recieve well I doubt you would want to give up a days wages to wait in and then have to repeat the operation due to a no show from a courier I usually use another pallet company as I send a lot of larger items and if this is not sorted quickly I will be using them in future not you Kind regards