A GOOD EXPERIENCE. I recently needed to transport a quad bike from Leeds to Devon and searched online for a pallet collection and delivery service that was sensibly priced. I came across Pallet Hub. Their prices were exceptionally good value so I decided to book it. It was extremely simple to book. The collection was fantastically quick and delivery just as quick. What I liked most about using Pallet Hub was the speed in which my order was processed; tracking service - even though I had selected the standard service, it was great to see exactly what was happening at any given time.... and the speed of collection and delivery and the lovely, cheerful and professional service by the driver made my experience very very positive. Thank you. TO MOVE FROM 'GOOD' TO 'EXCELLENT': To make this experience an excellent one, rather than just 'good' you would need to improve your web ordering page: Because, even though I had roughly calculated myself the cost of 2 pallets, and had entered this information into your web pages, I was very confused as to the total charges right up to 'checkout' and even then I was unsure as to what you had debited from my card.. At no time, even at the point of sale, was it confirmed to me, what I was being charged. During my enquiry/order, I kept clicking on to the "NEXT' button to see what my total charge would be - but nothing ever was displayed. I kept clicking on to the "NEXT' button to see if it would show me- but nothing ever did. Suddenly I was on the CONFIRM page before I knew it and clicked on this hoping at this time it would show me. But all I got was a message saying that my order had been successful. I was extremely frustrated that the site did not make this clear.