On August 4th, 2023, we engaged a cargo service to ship 22kg of items to Pakistan. Now, in March 2024, more than seven months later, our shipment remains undelivered despite our persistent weekly inquiries. Each time we contact the company, we are met with promises of delivery that never materialize. Our attempts to communicate via email and phone have been met with silence; our numbers have even been blocked. Personal visits to their office confirmed it is operational, yet our concerns are dismissed, and we are turned away without answers. This ongoing evasion leads us to conclude that the company is not only unreliable but also fraudulent. Regrettably, we have lost both our goods and our money. We are compelled to take action by reporting this matter to the trading standards authority to prevent others from experiencing similar losses. Please exercise caution and avoid this company's services.