I wish I could give 0 stars to this company, Pathetic Customer Service. I called them 2 weeks ago to ask about my parcel upon which I was told that it would be delivered next week, I called them the next week they told me that it will be delivered by the coming week, I waited patiently. Today I called them to ask for an update, firstly I would like to highlight the tone of the staff talking to me was extremely rude, he told me that my stuff is in custom and will take another week so I told him that they have been stalling since a long time and I need my stuff ASAP, He said since the stuff is in custom it can take a long time upon which I said to him that what if it takes a year? So his reply was yes it can take a year or even 2 years, after listening this I was extremely frustrated and I told him that I have read your reviews and you guys do this to every customer, the stuff never arrives on time and plenty of things are missing, obviously I don’t want that to happen to me, the guy was like good for you if the read the reviews, his tone was so rude that I immediately asked him to transfer me to his supervisor and he asked me to call on Monday, I said to him that you’re in the UK not in Pakistan and this is the customer service you provide to your customers, is this how you are supposed to speak to them? I asked the guy his name but he said i’m not giving it to you call on monday and hung up. I called thrice again because I was genuinely mad however they declined the call once and didn’t pick the call twice. This has genuinely been the worst experience of my life and I definitely recommend everyone to stay away from this company. I am going to report them to Trading Standards, Companies like these shouldn’t be allowed to operate in the UK.