Absolutley disgusting behaviour from this company, my son ordered a spoiler for his new car he insured the part and paid extra for the privilege of making sure it arrived in perfect order, but it didnt! after daily calls to the company to see why it never arrived, they admitted they had lost it (it is the width of a car) for him to call again after the weekend and more excuses finally they found it, when it arrived box ripped open, all scratched and bolts missing, the driver marked it as damaged, so my son calls to say he needs it respaying as its all damaged they say "oh sorry its not covered!!!" so my question is why would you take my sons hard earnt money to insure something you dont insure then refuse to give him the money for even the insurance back? Let alone the money its costing to repair and order new bolts, and the cancelation of the fitter. we have no option but to take this to trading stands! be warned dont let this happen to you, use a reputable company!