If l could give zero feedback what a shocking experience and SCAM of a company PLEASE STAY WELL CLEAR. Very quick to take your money and not provide the service. I booked online and paid put all information there measurements etc, only for the driver to lie and say the washing machine was still connected and bearing in mind this machine is a brand new washing machine and still in manufactures packaging all wrapped up, he went on to further lie that it was on a second floor, the place is down stairs on ground floor and has 2 steps to enter, they have responded to say item should be left outside for collection they don't give you collection time, who leaves stuff outside in the rain waiting all day? I've never in a lifetime experienced anything like this, thier customer service is so bad very quick to fob you off have called numerous times, l am having to report to my bank hopefully can get a refund and huge lesson learnt, how many people have they scammed like this it's shameful. Please do not use them if you have money to waste and not bothered about being treated fairly go ahead. I regret not using a more reputable courier and paying more. l will continue to spread awareness of this shameful company far and wide