I've been frequently receiving underweight packs. I didn't weigh them for some time as I like to trust that I was getting the correct amount & then realised one pack seemed more loosely packed than others. I suggest to everyone that they empty the coffee into a tub & weigh their coffee before using it as you're likely to not receive the full weight stated on the order / pack. I've also received packs which were in unclosed envelopes & also received an empty envelope. This problem has been resolved with the recent change in envelope type. The coffee itself is good. I'd like to see choices including "Black Honey" processed coffee, as this is my favourite, provided occasionally from a different supplier. Though customer service is good, they can improve by ensuring resolutions to problems are completely visible on the customer account & also answer all questions posed, instead of choosing what to answer.