My order arrived within the expected timeframe so on the delivery front all was well. However, my item --shoes -- had damage to the outer shoe box (photos attached). The shoes inside were perfectly undamaged. Since these are a gift, the damaged shoe box is rather annoying to say the least. Further, I am disabled and simply do not have the means at my disposal to return the item which was purchased online, lacking appropriate materials to re-package e.g. plastic mailer, bubblewrap, working printer for return label as well as the time e.g having to wait in for courier pick up etc. So, I'm left with the item as is. A dent in the outer box might seem trivial but when you are paying good money for a brand-new item, all of it should arrive in pristine condition. This did not. I gave a two star award due to the above reason.