I purchased a garment from OutdoorGB on their website, paying extra for Next Day Delivery. I checked out as a guest and paid using PayPal. The website processed the order without taking or confirming delivery details. One could only assume that they would take my delivery details from PayPal as with the many, many other online purchases I make - but my address must instead have been populated from some historical purchase I've made with this company. When I received my tracking email from Royal Mail I noticed that delivery was marked for my old address, which is incidentally only a couple of miles away. Straight away I rang Royal Mail who said I can't do anything as the customer and I should speak to OutdoorGB. I liaised with OutdoorGB who simply "couldn't do anything", completely unwilling to contact Royal Mail as you would expect of half-decent customer service. Eventually, before delivery Royal Mail sent me a link where I could set a preference that my parcel be delivered to a Post Office, which I did and they completely ignored, but that's a Royal Mail issue. The "Next Day Delivery" (to my old address) in fact was around 3 days in total, a full 48 hours after I notified all parties that this was going to the wrong address. Ample opportunity for OutdoorGB to contact Royal Mail to change the delivery location. Royal Mail returned the item to OutdoorGB as a "no longer at address". OutdoorGB then contacted me to say they will ship out again - at extra shipping cost - to myself. This is now 8 days since my Next Day Delivery order. I reply that I will not be paying any extra shipping charges as I have done everything in my power to have this delivered to me correctly after their online ordering process's anomaly, contrary to their customer services who have been obtusely unhelpful in trying to resolve the issue. I requested under the circumstances that the double mail charge be waived. Rather than waive the couple of pounds in having this redelivered, they chose to issue an (incomplete) refund on the total I paid out. This is the level of customer service you should expect to receive from this company should anything go wrong.