The first car arrived and it didn’t work, my husband drove to their warehouse in Welshpool as we were running out of time to get the car for Christmas. At the warehouse he opened 5 cars with the warehouseman and one 1 worked and wasn’t damaged. Then when he got it back home the windscreen didn’t fit in properly. These issues aren’t necessarily outdoor toy’s fault and they were very quick to sort out the issues thus the 3 stars. We had bought the same car from groupon before using outdoor toys and it took us days on the phone for groupon to finally arrange collection so in comparison, outdoor toys did offer good customer service. If you have so many damaged cars, why are you not checking them before they are sent? Surely that would make more sense.