Absolutely appalling service i ordered my daughters birthday present on 15/04/2024 delivery said 6-7 working days so left me plenty of time for any mishaps that do occasionally happen ( birthday is 26th ) . 3 days passed and i still hadnt had an email update, so i emailed, the next day i called for 22 mins no answer and emailed then the following day ( 2 days until birthday ) i re called and finally got through. I was told they had lots of orders and only 12 people on their team.. sorry, but not my problem at all. The rude and useless women on the phone informed me that the climbing frame will not arrive with me until Monday/Tuesday. My daughters birthday is Friday. The item in question is STILL showing online as 6-7 business day delivery. She did un willingly offer me a refund, which is no good as that will take 2-5 days to go back on my card so i am no better off. She showed no compassion what so ever didn’t offer any compensation, she wasn’t even very apologetic. Would avoid this company like the plague. We are not talking a small order value either, £395 and now due to out door toys having ‘ a small team ‘ my daughter has no main birthday present to wake up to. Shocking customer service and don’t stick to their delivery dates stated will never use again and advise anyone with a brain cell not to either