We ordered a double swing and Monkey Bars 3rd March, on a 7-10 day delivery, when it arrived another week later there was one critical parcel missing. It is now the 5th April and after 10 phone calls totalling over 4hrs and counting (mostly on hold), 2 emails (unanswered) and many broken promises we still have no idea when we might get the missing pieces. We paid over £400 and still no usable equipment and impossible to contact Outdoor Toys or trust what they tell us on the rare occasion the calls are answered by a person. The staff are very friendly but nothing they say can be believed. We are now resorting to having to invoke our rights under the Consumer Services Act (as advised by Citizens Advice) to get a resolution. 2 very sad children for the Easter holidays!