I purchased monkey bars and an adventure kit back on 20/02/2024 for my daughters main birthday present which was 27/02/2024. The delivery was late due to shipping times which was fine as i know things are out of your control when it comes to deliveries however some of the parts were missing. I first contacted you 05/03 regarding missing parts which Beth was helping with replacing. The "missing parts" that was shipped finally arrived 12/03/2024 but was incorrect and was a tiny little half circle pole. I called up 12/03/2024 and was advised the 2 correct parts would be shipped out ASAP. On 14/03/2024 i then received 1 of the correct missing parts but not the other, i called up that same day and was informed the correct part would be with me 15/03/2024. Its not 18/03/2024 and the missing part still hasn't been received, its been almost 4 weeks of problems. I have called this afternoon and advised that DX lost part of the shipment and the remaining missing part is again out for delivery. That part has since arrived and was again the incorrect part!!!!! Still not resolved over a month down the line. Emailed your complaints dept 4 times first offered £40 giftcard which isn't good enough and my other 3 emails no response AVOID!!!!!!