We ordered a swing set for our Grandchildren. It was delivered well within the time quoted. We were kept very well informed of the delivery and the expected time of arrival. As there was no-one to receive the delivery I arranged for it to be left in a safe place. The driver put it safely round the back of the property as requested. Unfortunately the cross bar had a spilt in it which we felt was unacceptable so we contacted customer service first via email enabling us to send pictures then as there was no reply the following day I thought it best to phone and speak directly as I wanted it resolved quickly. The lady I spoke accessed the pictures that had been sent and could see why I was concerned about the cross bar. She said she would order another which would be delivered the next day. The replacement cross bar did arrive the next day just as I had been told. Brilliant service. We are more than pleased with the swing set for our Grandchildren. The price was very good and the product was everything and more than we had hoped for. All in all a very good experience. Thankyou Outdoor Toys for making it go so smoothly