From the moment of ordering through to any support required Osmio have been excellent. When ordered and in stock parts have been sent out very quickly. When I ordered a sanitisation kit that was out of stock on the website they kept me up to date with the expected delivery date. Overtime, one of the lights on the front panel indicating the temperature stopped working (the machine was otherwise fully operational). I emailed them and they replied very quickly, they sent me a video to help diagnose the issue and then sent the part out as soon as I had liaised with them. They also followed up with me to check how things were going. Excellent service and customer support. The product is also excellent (as expected from other reviews).