Osmio ethos seems very good, dedicated to the well being of people.products seem well made, time will tell as it's only 3days old.Everyone are friendly and helpful. Fast delivery, albeit mine was packaged on Christmas Eve and box came damaged and plastic couplings were different. I installed it myself, a daunting feat for a mediocre plumber. Water felt smooth on skin and hair immediately after. Water was coloured for the first day but now clear. Tastes better than it used to, thank goodness. TDS reads 10 higher than before install. Again with the office staff, nothing seems too much for them. Hoping for many happy years to come with Osmio and our whole house , softened system. We love the simplicity and eco friendly nature of the mini soft non-salt softener too.