Future Customers, Beware Of The Hidden Contract
As like others, first impressions were good I placed a ( should have been a simple ) order in March 2022 for rails and glass for a 10‘ x 10‘ decking project, BIGGEST MISTAKE EVER I gave them the sizes pictured clips and still they kept getting it wrong, most of the grass was wrong size the stickers sizes where placed on the wrong glass but instead of taking responsibility they passed the blame to the customer, even had to pay extra to get 1 piece of glass sorted and when I received my delivery the sandblasted was on the wrong size yip they wanted more money to sort this for their mistake, I phoned them up and they just gave me a load of excuses after over a year of emails, phone calls, pictures, video clips and not to mention all those wrong deliveries, “when they turned up” about may 2023 I decided to take them to court… by the end of June, the court was over and so was all the excuses from a very bad run company….I lost the court case not because the company was correct, and I was wrong…. THIS IS WHERE FUTURE CUSTOMER HAVE TO BE VERY CAREFUL. This company has written a contract that more or less states if they get any orders wrong. (That they clearly did on this occasion and others read the reviews) It’s the customers fault….I have now sorted my issue with the glass all I had to do was move two pieces of glass 2 centimetres easy fix but clearly not for this company. with all that said , my advice would be shop wisely, first impressions are not always the best and on this occasion what you see is not always what you’re going to get
10 months ago
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Origin Architectural has a 4.8 average rating from 331 reviews

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Alice, Customer Support

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