I am happy with the product. It seems to be good quality. When I purchased online pop-ups kept disturbing the purchase and it took a long time to confirm the pruchase. My debit card details went onto one of the pop-up sites and the debit card was hacked as a result. The purchase was confirmed via email but I was not informed that it would take longer to supply the item as it was posted from the manufacturer directly. I rang your helpdesk and the ladies were very friendly and explained things. This was a very good experience. I can't fit the item as yet, as the hose supplied is too short and the hoses you offer online are still a little to short for my purpose. I find it difficult to get a right size hose local. I would like to order another one or two products, but the online purchase is not trustable. I will wait until I get the one I have working and I am thinking of ringing the helpdesk direct to order.