I don't know whether it was incompetent retailers or a poor design of door or both but we have had a terrible time. Cold air and water have penetrated the side and underneath of the door. Initially the wrong size solid white panel and glass panel were supplied so we had a temporary white panel for the glass and a piece of hardwood for the solid panel. Appointments were forgotten or fitters arrived very late. After long series of complaints two of your own repair team came and advised that the door should be compressed down further. This was done by Nationcare Windows but warmer weather and no rain mean we cannot tell whether or not it has worked. It was a terrible experience, is still not necessarily resolved and I would not be surprised if the whole thing will need to be removed and begun again with a completely new door. I would not use the Nationcare fitters and would ask for your own team. It has been an awful time and has given both the retailer and Origin bad reputations.