I am very disappointed with the customer service. I ordered another set of blinds to match what I ordered previously. When I called prior to ordering to locate the previous blinds on the website, the agent did not inform me that the policy has changed and they now supply chains on blinds as standard. So, now they sent me blinds that have chains, which I do not want. They can send me parts to modify for another 45% of the cost of the blinds, which is ridiculous. This is a marketing gimmick to make their prices seem competitive but then they charge more. Tried discussing with customer service but they don't seem to care. I will suggest being careful when using this company.