Horrible customer service -- the person who sold me the plan misinformed me. When I went to get it changed at La Halles shop (Paris) they said I had to go to Orange Opera. So I walked 16 min to get there. Then they were very nasty and had me wait without telling me that people who had an appointment, even though they came in 15-20 min after me, would be served first. Then the nasty woman greeting people with the appointment pad told me to call 3900 to get the problem resolved (I wanted to switch to a different plan). I went back to my residence, and sat on the phone for almost 20 min waiting for someone to interrupt the automatic reply. Wish I had stayed with Vodafone, which I had taken in Italy.