The courses are great and easy to understand. The problem/frustration was getting the Certificate after completing the Final Assessment as you expect after studying so hard towards it. The Certificate was not sent for weeks. Many reminder messages and emails were not answered. Eventually, the customer support team on Live Chat responded telling that the system has no record of the Final Assessment and was told it had to be taken again. I wish this was told immediately or responding to the messages and email as I am sure many of the participant are from countries apart fro the UK so time difference to call and finacial implication. The Certificate was eventually given after appearing in the Assessment for the second time. Whilst as mentioned above, the courses are of a high calibre and useful, the long delay in obtaining the certificate creates a reluctance to register for other great courses. Perhaps, the organisers can help to explain and remove this so the other courses can be registered. Thank you.