We have recently booked two hotels with On The Beach in Mexico and had a problem with each one. When we arrived at the first hotel the wrong dates had been booked- luckily the hotel had a room available for us. This made me suspicious so I contacted the second hotel to confirm our booking, only to be told no reservation existed! I had to contact On the Beach in resort support who after 48 hours (taking us to the afternoon before we had to check out) had not managed to solve the issue as the hotel had no rooms! We were promised a hotel of the same standard and location- the one offered was 45 minutes away, and a much lower standard. Other hotels on the same strip were available but as they were a little more expensive On the Beach would rather send us to another resort! The service was terrible- we were constantly promised call backs and updates which did not happen, and each time they blamed the supplier. It cost me a fortune to ring them from Mexico, and in the end we had to get a refund and sort our own hotel before we ended up with no where to stay. Had we not highlighted the issue in the first place we would have turned up at a hotel with no booking! Please save yourselves a lot of trouble and do not book with this company.