“A complete con, keeping 900 for our flights even though we booked with covid peace of mind apparently via on beach, both parties just dont care, the rules for flying have changed since booking and we cant fly now but no refund”
“We have recently booked two hotels with On The Beach in Mexico and had a problem with each one. When we arrived at the first hotel the wrong dates had been booked- luckily the hotel had a room available for us. This made me suspicious so I contacted the second hotel to confirm our booking, only to be told no reservation existed! I had to contact On the Beach in resort support who after 48 hours (taking us to the afternoon before we had to check out) had not managed to solve the issue as the hotel had no rooms! We were promised a hotel of the same standard and location- the one offered was 45 minutes away, and a much lower standard. Other hotels on the same strip were available but as they were a little more expensive On the Beach would rather send us to another resort!
The service was terrible- we were constantly promised call backs and updates which did not happen, and each time they blamed the supplier. It cost me a fortune to ring them from Mexico, and in the end we had to get a refund and sort our own hotel before we ended up with no where to stay. Had we not highlighted the issue in the first place we would have turned up at a hotel with no booking!
Please save yourselves a lot of trouble and do not book with this company.”
“Changed the flight dates of my booked holiday (3 days earlier than booked)told by message when I tried to message them they did not reply. The phone system is a joke and just a money maker.I went from an estimated wait time if 30 seconds to waiting over 29 minutes and never got to talk to anyone. Still waiting for a reply to my message on how to change my holiday in 6 weeks time.”
“Not getting in on my booking, so won't to talk with someone there, can't find a contact number that really works.yet a few on hear say they have called them and they were helpful???? Really, wots the number so I can call them, please help.”
“Have recently used On the Beach again after recently returning from a Covid affected holiday that had to be moved a couple of times! No hassle really easy with no extra costs occurred. For me that is the peace of mind we all need in these unsure times when booking our holibobs 😎”
“I am so impressed with everything, customer service are friendly and helpful, prices so so affordable and when covid hit I was kept informed every step and the refund was paid after 2 weeks, I will always use on the beach and I highly recommend”
Hi. Thanks for taking the time to leave this review. Feedback is extremely important to us as it helps us to improve our service in future. Don't hesitate to contact us if you require any help with your holiday booking. Thanks - Mike
“Been using OTB for years and have never had a issue. During Covid had several holidays affected but OTB were great every step of the way, helped with moving holidays and also quick with refunds. All in all a great service and great customer service when needed to contact.”