Ross B
Awful experience so far with Only Home, which has put me off from ordering more items from them in the future. I was phoned up to say my items (table and chairs) were being delivered to my flat the next day to which I said I was unable to be in the house at such short notice. Rather than offer to rearrange the deliver company made me feel very guilty about this and asked that I make arrangements to be in the flat as they "Don't visit Scotland often". After pleading with friends and family to be in the flat I phoned up to say it could be delivered before being told there was an issue with the van. They then told me it would be delivered on the coming Friday only for the delivery not to go ahead due to a lack of drivers! Finally, the third attempted delivery went ahead but the company forgot to pack the legs for my chairs chairs so I was stuck with a table and four chairs without legs. I ended up having to collect the legs from my local depot, as the rearranged DPD delivery did not send me a text to let me know when they were planning on delivering my items. To make matters worse the table is faulty, with the screw holes not lining up with the legs. After about two hours of trying to get the legs attached I gave up and I will be returning this item. I am already worried about how much of a hassle it will be to get a new table considering how hard it was to get the first one! A very unhappy customer.
4 years ago
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Only Home has a 4.4 average rating from 846 reviews

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