This company has mis-sold a 5 year broadband and telephone contract extension to my 81 year old father in law that we have only just discovered he verbally signed up to three years later (as we now have access to his accounts). This was as a 'contract review and renewal' call 2 years into a previous agreement. We have the recording of the call where he twice states he does not want to renew and clearly not fully understanding the service but is then talked around by the agent. The price he is paying for this service is over double what BT or any other provider charge. The agent has no interest in his needs and whether this is suitable for him - my father in law even questions whether he should sign up for 5 years given his age and health, at which point the agent states that if he dies they will not come after his family for the rest of contract - "We are not cold" he states!!! All they are interest in is signing up to another 5 year deal which itself is against Ofcom rules. AVOID THIS COMPANY.